TERMS & CONDITIONS

Postage

We offer free postage to anywhere in Australia!


Return Policy
If you are not satisfied with any product on receipt, due to damage or the size or quality of the product not being as anticipated, Hiho Australia will provide a full refund if the return conditions are met.
·         Notification within 14 days of receiving the purchase why the product was not satisfactory and an image of any damage if applicable;
·         The buyer has received confirmation that Hiho Australia has accepted the product's return;
·         The product is returned in its original packaging; and
·         Upon receipt of the returned product, Hiho Australia will then refund the full product cost.

Note. Hiho Australia will not accept the return of products that have been damaged from use. Therefore please ensure that the product is suitable for your dog before opening the packaging.